Customer Support Site Design
Corporate Express 2008
The Challenge
Modernize the customer support section of a B2B eCommerce application to better meet users' needs.
My Role
Sole designer and developer producing everything from original content inventory to final code. Worked closely with the product manager to ensure business goals were being met.
Skills Used Interaction Design, Information Architecture, Visual Design, Coding
Deliverables Produced Sitemap, Wireframes, Mockups, Live Code
About the Project
Created new information architecture of customer support section of B2B Ecommerce application by gathering artifacts to create content inventory, analyzing call center reports and interviewing product manager to redesign navigation. Created wireframes, visual mockups of new navigation and content then developed HTML, CSS and JS to function within the application framework.
Deliverables
