Except for special orders, furniture and certain facility supplies, we gladly accept the return of products within 30 days from the date of delivery. Large orders and merchandise returned after 30 days may not be eligible for returns or if accepted, may be subject to a restocking fee.

Unless defective, all returned products must be in re-saleable condition (original, unmarked, sealed retail package). Non-defective dated goods such as forms, batteries, film, toner and ink cartridges are subject to approval and require a Return Authorization for credit. Calendars cannot be returned after January 31st of the year in which they correspond. Please contact your Corporate Express Account Representative for furniture returns. For health and safety reasons, food, beverages, first aid, and medical items cannot be returned. For similar reasons, janitorial and sanitation products (such as cleaning chemicals) can only be returned in unopened and unaltered original case quantities and packaging, and are subject to approval by Corporate Express. We will make every effort to be fair and reasonable in regard to your return.

If you have any questions, please contact Customer Care or your Corporate Express Account Representative.

In the unlikely event you receive defective Corporate Express Brands products (CEB, CEG, DPS, EXP), you may return these at any time. Janitorial and sanitation products (such as cleaning chemicals) can only be returned in unopened and unaltered original case quantities and packaging, and are subject to approval by Corporate Express. All other defective products must be returned within the first 30 days from the date of delivery. After 30 days, please contact the manufacturer directly. Since Corporate Express is not a manufacturer, we expressly disclaim any warranties associated with the products, but a warranty may be available from the manufacturer as indicated in the instructions included with the product.

If needed, please contact Customer Care for assistance in contacting the manufacturer. Please inform Corporate Express of any shortages as soon as possible. Shortage credits requested after 48 hours of delivery may not be honored.

Full credit will be issued on unassembled, in-stock furniture returns in new condition with original packaging within 30 days from the date of delivery. Custom or made to order products, or products sourced specifically for the customer are not eligible for return. Upon approval “stocked” inventory product returns are subject to a restocking fee exclusive of freight and delivery. The returned product must be in new and unused condition and returned in its original carton.

Returns of special orders or non-stock furniture will be made at the option of Corporate Express and will be evaluated on a case-by-case basis. Please ask your Account Representative for a complete listing of our in-stock furniture programs.

Customer Service promptly issues a Return Request, which is given to your delivery driver who will pick up your return during the next scheduled delivery. Or, your return will be picked up using the original delivery method (for instance, FedEx or UPS). You will receive credit for the item(s) returned upon verification of condition received.

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