Except for furniture and special orders, all orders received in most markets by 5:00 pm local time are scheduled for next business day delivery. There may be additional delivery charge for out-of-market next business day or same day rush deliveries. Furniture is subject to assembly, delivery, and installation charges. Out-of-Stock and back-ordered products will be delivered one business day after receipt by Corporate Express. Corporate Express is not responsible for delays beyond our reasonable control, including without limitation, inclement weather, strikes and government emergencies. Products listed in the Sourcebook or on our website (E-Way) may sometimes become unavailable or discontinued, and if this happens, a Corporate Express Representative will suggest a substitute product.
Terms & Conditions Your satisfaction is very important to us! Please take a moment to read our Terms, Conditions & Returns Policy. Corporate Express strives to provide the best possible products and services to its customers.
Payment is due Net 30 for bill by shipment and Net 10 for consolidated billing (e.g. weekly, monthly) from the date of invoice. Credit limits and terms are subject to Corporate Express credit requirements. Open credit terms require an account application, three industry trade references, and banking information. Corporate financial statements are required for higher credit limits. Orders may be withheld if payment is not received in accordance with the agreed upon payment terms.
Corporate Express requires payment by credit card for those customers who have not established open credit terms. We accept Visa, MasterCard, and American Express. For their personal safety, Corporate Express delivery drivers are not authorized to accept payment of any kind.
Additional charges may be incurred for shipping and handling of products classified as hazardous or oversized materials. Partial cartons or opened containers of hazardous materials cannot be returned. It is your responsibility to ensure the products are used and disposed in accordance with all applicable state, county, local and federal laws and regulations, including environmental rules and regulations.
Corporate Express reserves the right to update prices, product specifications, and policies at any time without notice. List Price refers to manufacturer suggested retail price at time of Sourcebook printing. Please contact Customer Service for your preferred pricing. Prices do not include sales/use tax, shipping and handling charges which are your responsibility and will be separately stated on the invoice where applicable. You must provide proper documentation upon placing your order if you are claiming tax-exempt status.
Full credit will be issued on unassembled, in-stock furniture returns in new condition with original packaging within 30 days from the date of delivery. Returns of special orders or non-stock furniture will be made at the option of Corporate Express and will be evaluated on a case-by-case basis. Please ask your Account Representative for a complete listing of our in-stock furniture programs.
In the unlikely event you receive defective Corporate Express Brands products (CEB, CEG, DPS, EXP), you may return these at any time. Janitorial and sanitation products (such as cleaning chemicals) can only be returned in unopened and unaltered original case quantities and packaging, and are subject to approval by Corporate Express. All other defective products must be returned within the first 30 days from the date of delivery. After 30 days, please contact the manufacturer directly. Since Corporate Express is not a manufacturer, we expressly disclaim any warranties associated with the products, but a warranty may be available from the manufacturer as indicated in the instructions included with the product. If needed, call Customer Service at the phone number below for assistance in contacting the manufacturer. Please inform Corporate Express of any shortages as soon as possible. Shortage credits requested after 48 hours of delivery may not be honored.
Except for special orders, furniture and certain facility supplies, we gladly accept the return of products within 30 days from the date of delivery. Large orders and merchandise returned after 30 days may not be eligible for returns or if accepted, may be subject to a restocking fee. If you need to return any products, you can use one of the following methods: By Phone (1.888.CE.TODAY - 1.888.238.6329): Have your packing list ready when speaking to Customer Service as your customer number, order number, items to return, a reason for your return, contact information and method of return will be required. By Fax (1.888.664.3311): Circle the item(s) on your Packing List and fax it to us requesting a return. Include a cover sheet with your reason for the return, the quantity and item number(s), and your contact information including phone number. On-Line: Return to the On-Line ordering site, select Returns from the menu, complete the information, and submit your return request.
What Happens Next? Customer Service promptly issues a Return Request, which is given to your delivery driver who will pick up your return during the next scheduled delivery. Or, your return will be picked up using the original delivery method (for instance, FedEx or UPS). You will receive credit for the item(s) returned upon verification of condition received.
What if I do not have my original delivery paperwork? For reference purposes, your customer number and order number are listed on every Corporate Express delivery label. These numbers will expedite your return when phoning Customer Service. In order to associate your return to the corresponding order and ensure prompt credit, Customer Service will need your customer number, order number, purchase order number, or contact name
Unless defective, all returned products must be in re-saleable condition (original, unmarked, sealed retail package). Non-defective dated goods such as forms, batteries, film, toner and ink cartridges are subject to approval and require a Return Authorization for credit. Calendars cannot be returned after January 31st of the year in which they correspond. Please contact your Corporate Express Account Representative for furniture returns. For health and safety reasons, food, beverages, first aid, and medical items cannot be returned. For similar reasons, janitorial and sanitation products (such as cleaning chemicals) can only be returned in unopened and unaltered original case quantities and packaging, and are subject to approval by Corporate Express. We will make every effort to be fair and reasonable in regard to your return.
If you have any questions, please contact Customer Care or your Corporate Express Account Representative.
Thank you! We appreciate your business.
