- How do I return an item?
- How do I return an entire order?
- Can I give my return to the driver? When will my return be picked up?
- How do I prepare my return?
- When will my account be credited for my return?
- What should I do with an item that arrived damaged or defective?
- Can I return an item online that I ordered via phone or fax?
- What items are not eligible for return?
- I received something I didn’t order; can I return it?
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Frequently Asked Questions (FAQs)
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We want you to be 100% satisfied with your order, but if you need to return an item(s) you purchased on E-Way we gladly accept returns within 30 days from the date of delivery.
Just follow these steps to complete an online Request for Return:
- Go to Account Tools along the top of the screen and select Order Status in the drop-down menu.
- Locate the order you wish to return.
- In the Status column to the right of the order number click on the return order > link located under the status Submitted. This will take you to the Request for Return page.
- Please note that some items such as special orders, non-catalog furniture and food items can not be returned. Please review the Return Policy<link> for details.
- Select the radio button next to Return part of the order.
- Locate the item(s) you wish to return and enter the quantity you are returning in the Qty to Return box for each item you are returning.
- Select a Reason from the drop down menu for each item you are returning.
- When finished click the orange Continue button. This will take you to the Summary of Return page.
- Review the Order Details including Contact Information and Pickup Address.
- Review the Items you’ve selected to return to ensure accuracy. If you need to make changes click the Edit Items button to return to the Request for Return page.
- Click the orange Submit Request button to process your request.
- <confirmation email?><print return summary?>
- Please return your purchase in saleable condition with the original packaging, including Universal Product Code (UPC), manuals, parts and your packing slip.
- Customer Service promptly issues a Return Request, which is given to your delivery driver who will pick up your return during the next scheduled delivery. Or, your return will be picked up using the original delivery method (for instance, FedEx or UPS).
If you did not receive something you ordered, please contact Customer Care to let us know of any shortage as soon as possible. Shortage credits requested after 48 hours of delivery may not be honored.
We can only accept returns and issue credits for items purchased from Corporate Express.
We want you to be 100% satisfied with your order, but if you need to return the entire order you purchased on E-Way we gladly accept returns within 30 days from the date of delivery. Just follow these steps to complete an online Request for Return:
- Go to Account Tools along the top of the screen and select Order Status in the drop-down menu.
- Locate the order you wish to return.
- In the Status column to the right of the order number click on the return order > link located under the status Submitted. This will take you to the Request for Return page.
- Please note that some items such as special orders, non-catalog furniture and food items can not be returned. Please review the Return Policy<link> for details.
- To return the entire order, select the radio button next to Return the entire order and select a Reason for Return from the drop-down menu.
- When finished click the orange Continue button. This will take you to the Summary of Return page.
- Review the Order Details including Contact Information and Pickup Address.
- Review the Items you’ve selected to return to ensure accuracy. If you need to make changes click the Edit Items button to return to the Request for Return page..
- Click the orange Submit Request button to process your request.
- <confirmation email?><print return summary?>
- Please return your purchase in saleable condition with the original packaging, including Universal Product Code (UPC), manuals, parts and your packing slip.
- Customer Service promptly issues a Return Request, which is given to your delivery driver who will pick up your return during the next scheduled delivery. Or, your return will be picked up using the original delivery method (for instance, FedEx or UPS).
If you did not receive something you ordered, please contact Customer Care to let us know of any shortage as soon as possible. Shortage credits requested after 48 hours of delivery may not be honored.
We can only accept returns and issue credits for items purchased from Corporate Express.
Once you have completed a Request for Return, your delivery driver will pick up your return during the next scheduled delivery. Or your return will be picked up using the original delivery method (for instance, FedEx or UPS).
Unless defective, please return your purchase in saleable condition with the original packaging, including Universal Product Code (UPC), manuals, parts and your packing slip. Please remember that some items such as special orders, non-catalog furniture and food items can not be returned. Please review the Return Policy for details.
You will receive credit for the item(s) returned upon verification of condition received.
If you placed your order by phone or by fax you will need to call Customer Care to initiate your return. Please have your packing list available and be ready to provide to the Advisor:
- your customer number,
- order number,
- items to return,
- a reason for your return,
- contact information and
- method of return.
To initiate your return by fax, circle the item(s) on your Packing List and fax it to us at 1.888.664.3311. Include a cover sheet with your reason for the return, the quantity and item number(s), and your contact information including phone number. [from Return Policy]
Please remember that some items such as special orders, non-catalog furniture and food items can not be returned. Please review the Return Policy for details.
Unless defective, all returned products must be in re-saleable condition (original, unmarked, sealed retail package).
- Batteries, film, toner and ink cartridges and dated goods such as forms are subject to approval and require a Return Authorization for credit.
- Calendars cannot be returned after January 31st of the year in which they correspond.
- Custom or made-to-order products, or products sourced specifically for the customer are not eligible for return.
- Please review the Furniture Terms & Conditions<link> for information on furniture items.
- For health and safety reasons, food, beverages, first aid, and medical items cannot be returned.
- For similar reasons, janitorial and sanitation products (such as cleaning chemicals) can only be returned in unopened and unaltered original case quantities and packaging, and are subject to approval by Corporate Express.
Please contact Customer Care if you need to return any of the items on this list. We will make every effort to be fair and reasonable in regard to your return.
Please review the Return Policy for more details.
It is possible that an item you did not order was accidentally included with your shipment. If this appears to be the case, please check your Pack List (included in your package) and verify that all the other items you ordered are included with your shipment. If you are missing an item that is shown on the Pack List please contact Customer Care to report a shortage.
If, however, the unexpected item is similar to an item you ordered but did not receive, a substitution may have occurred. Sometimes specific items become unavailable between the time your order is placed and when it is fulfilled. Most often we automatically back order that item, however sometimes it is necessary to substitute the item you ordered with one of comparable quality. If you are unhappy with the substituted item please contact Customer Care.